Haywizz Resort , Havelock Island

Overall trip was really good.
Sightseeing co-ordination with drivers was easy.
We booked the travel with Himanshu and he was always available to sort out our queries.
Priya was also coordinating the trip well.
Manoj from operational team was also coordinating for any concern during the trip.
However, there are few suggestions which could make the trip planning even better for future purpose:
- mention the activities or highlights available on any island. Ex: kayaking for Bioluminescence was available in Havelock Island but we were not aware of it. That would have been a great experience.

- Ask the drivers to be a little helpful and mindful of the situations. One of the driver didn't allow us to sit in the cab as we reached for few more minutes till the time other members were taking the luggage and waiting for the cruise to come. Even after requesting that we have a 5 month old baby with us and it's too hot outside.
And another driver asked for money to take the tickets even though it was part of the package.

Apart from these minor suggestions overall experience of booking our trip from lazyatra was great.

Hi,
I would like to report an unpleasant experience in the recently conducted trip to Andaman Island.

Please note that the negative experience was only limited to stay at Haywizz resort in Havelock island.
The rest of the trip and the arrangements were highly satisfactory (the local guide, cabs and stay at
Amigrace in Port Blair).

Details are as follows:

1. Power cuts at Haywizz resort beyond the capability of their back up DG leading to frequent power
outages at crucial times causing sleep disturbance and inability to use bathrooms which were pitch dark
(we had to use phone light as there was no ventilation of any kind). Hot water was not available as well.
2. As soon as we entered the room, we had to call the housekeeping to address the issue of water
leaking from the fridge onto the floor of the room.
3. Sighting of cockroach (more than once) moving around in the dim lit room.
4. The hotel had a good pool and we had opted for the premium room with private plunge pool.
However, There was lack of adequate towels (only 2 towels given for 3 guests) and floor mats (not given
despite of repeated requests). The response given was that they did not receive laundry on that day!
5. They had double billed a food item which I had to bring to their notice. Even if we consider it
as an error, they insisted on adjusting it with next food order (which we were not sure as we would be
touring outside). They did not even agree to adjust with spa charges or to refund the same (which was
strange considering the ‘error’ was from their side).
6. No landline was given when asked for (to contact cab driver). The manager declined to give his
mobile also stating that there was no network!
7. No umbrella at the reception (for a place where rainfall is quite common)

What disappointed the most was the attitude of unapologetic staff (mainly manager and GM). According to
them, we were not ‘co-operating’ with the situation they were in and they were doing all they could,
which we disagree strongly. They could have easily provided emergency lights or hot water in a bucket.
How difficult it is for such hotels to have extra towels or door mats? They could have planned switching
off DG (for cooling purpose) when least needed (instead of in the morning 6-8 AM when it is most needed).
If such power cuts were normal, such hotels should have multiple back up options to begin with or this
situation should have been informed at the time of booking itself.

We told them that it is unfair for them to be making profits from our inconvenience and demanded refund
for services/facilities not provided after which they became apologetic and defensive at the same time.
There is no way they can compensate for our inconvenience, but it definitely makes a case for them to
forgo their profits from our booking and refund the same. We would be very unhappy if nothing is done
about it and they continue to take their customers and travel agents for granted.

Dr. Keerthish Shetty
8971878978

Hotels Wer nice , neat n comfortable and foot was also good. Drivers Wer so good we just loved the way dey behaved and spoken so kind n humble people. Rinky was good was helpful with all things. yes If i got a chance we will book again with Lazyatra. Best experience since we had booked them 2 n half year back n still dey gave us best experience

The hotels were really difficult to deal with. They looked surprised about our concerns that the room has issues and treated us like we are supposed to be okay with everything.

The only driver liked was Sudep from Havelock. Very friendly and very humble. The worst was from Neil who was an old man mostly a worker for the original driver. Very abusive and cursed us for our trip.

Sweety was the travel consultant. No objection with her service and she was on the face with regards to information.

The first day, in Port Blair, the hotel Bay Walk provided us with a bad room and it took some back and forth with the hotel manager and Lazy Yatra to get us a decent room. After this we were supposed to visit the cellular jail, then spend time a relaxed and quiet evening at Corbyn's Cove beach and then see the Lights and sounds show at cellular jail at 7:30PM. Lazy Yatra booked us tickets for the 5:30PM show and then kept pushing us to accept this until we assertively told them to back off and stick with the original itinerary and provide me tickets for the originally planned show timings itself. The rest of the days at Havelock and Neil islands were good. When we came back to Port Blair for the last leg of our holiday we had to stay at the same hotel Bay Walk. While checking out the first time we had specifically asked the hotel to make sure that they provide us good rooms for our next stay at the hotel on the 7th and 8th day. When we checked in they kept saying that they had reserved a better room for us this time. The room decent but, as we realised in the next half and hour, the AC of this room was faulty and did not cool. The next 3-4 hours were spent again doing back and forth with the hotel manager and the Lazy Yatra team who did not provide any solution this time but just kept saying that they can't do anything as it will take time for the hotel to repair the AC and that we have to manage till then. After some time they even stopped picking our calls, Overall I would say that the hotel management is not good and at the same time Lazy Yatra is good till everything is going well. As soon as things start going south they will not be able to help you.