The Alena Resort A Pramana Experience , Ubud

Booking a package is easy! Simply browse our available packages, select the one you're interested in, and click on "Book Now." Follow the steps to provide your details, select your preferred options, and complete the payment. You'll receive a confirmation email with all the details of your booking.

Our package prices typically include accommodation, transportation between destinations, guided tours, and some meals as specified in the itinerary. Each package details page clearly lists what is included and what is not. Additional services like travel insurance, visa fees, and personal expenses are usually not included.

Yes! We offer customization options for most of our packages. You can request specific hotels, add extra activities, extend your stay, or modify the itinerary to match your preferences. Contact our travel experts through the form on our website or call us directly to discuss your requirements.

Our cancellation policy varies depending on the package and how far in advance you cancel. Generally, cancellations made more than 30 days before departure may receive a partial refund. Cancellations within 30 days of departure may incur higher penalties. Check the specific terms and conditions for your chosen package or contact our customer support for detailed information.

We strongly recommend purchasing comprehensive travel insurance for all trips. Travel insurance can provide coverage for trip cancellations, medical emergencies, lost luggage, and other unforeseen circumstances. While it's not mandatory, it provides peace of mind and financial protection. We can suggest suitable insurance options during the booking process.