Best of Hanoi

• Any chargeable services utilized in the hotel, and mentioned in the inclusion section.
• Gala Dinner (24 Dec, 25 Dec, 31 Dec, 14 Feb, any additional date) is additional until mentioned in the quote.
• Christmas Dinner and New Year Dinner are mandatory in most of the hotels.
• Any expense which are done for personal entertainment.
• Flight Tickets/Train Ticket until unless not specified above.
• Camera Charges, and Tip at different sites and restaurants.
• Not mentioned specifically above. If something is committed and not mentioned in inclusion, please bring this in our notice ASAP.
• City Tour Tickets are included only in Andaman. In any other Indian states, it is not included.
• Additional Charges in case of Late Night (Post 8:00 PM) and Early Morning (Pre 6:00 AM) Picks up and Drops. (Not Informed during the itinerary discussions)

Domestic Travel

• 50% of the total package cost for the confirmation.
• Remaining Amount to be paid 30 Days Before the travel date

International Travel

• Payment Policy will vary wrt (Though it would be communicated before booking otherwise domestic payment policy will be applicable.)
  • Hotel (In case Hotels booked are Non-Refundable, respective amount will be collected to book the hotel.)
  • Visa
  • Flights
  • Inclusions

Resort Cancellation Charges

• Each Resort has different cancellation policy.
• Even though company common cancellation policies are illustrated below, yet Resort Cancellation Policy will override company cancellation policy.
• Please confirm Resort Cancellation Policy before remitting the token amount.

Land Package Cancellation Charges

• More than 30 Days before Travel - 13% of the total Package cost. 
  • Note Hotel /Cruise /Ferry cancellations/ retentions would be additional to the service charges of Cancellation.
• More than 15 Days and Less than 30 days Before Travel – 50% of the Package cost.
• Less than 15 Days / No Show – 100% of the Package cost.
• Travel Dates Between Dec 10 - Jan 20 – 100% of the Package cost (No cancellation entertained at this time)
   

Flight Cancellation Charges

• Individual Airline's and respective tickets have Cancellation Policy printed. Respective Cancellation Policy will be applicable in every case.

Cancellation Due to Visa Rejection

• If Visa is rejected, Visa Fees would not be refunded as it is not refunded to us.
• Cancellation charges will be applicable as per the terms defined above.

• Applicable only In case of Genuine Reason for Postponing the trip with Valid documents. Postponement would not be possible within a week of travel dates.
• Credit for Maximum 9 months would be Provided.
• Any Cancellation charges(Cruise/Flight/vehicle cancellation & Hotel Retention) would be deducted from the credit amount.
• Rate Differences (It could be any amount great than or equal to ZERO), as per the new travel date, would be additional at the time of booking.
• Company's Service Charges would be Zero.
• A traveler can change the destination and increase/decrease/change the travelers, however minimum package cost must be equal/higher to postponed package cost.
• A traveler can allow other traveler to use the credits  before expiry.
• Any confirmed postponed trip, can not be cancelled/refunded further for any known and unknown reasons. If you are not a frequent traveler, please request cancellation only.
• Coordinate with Airline Flight changes/amendments/cancellations/credit-shell.
• In case of postponement, dates must be informed minimum 45 days before travel.

• We work as Pure Service Agent.
• Day calculate 00:00 hrs to 23:59 hrs (Calendar Day), Driver take rest (Night Stay) minimum 8 hrs.
• Ac will not work in hill areas or stopped/parked vehicle.
• Driver working hours are 9:00 AM - 7:00 PM.
• Vehicle will go where it can move safely. We would not push the driver to take a narrow road, Google Map does not Show the right Road a few Times.
• If you have paid for Innova, please expect it to be a minimum 10-12 years old vehicle. If you are expecting a good vehicle, choose Innova Crysta over Innova.
• Parking charges shall be included only one time to the sightseeing places, Market parking charges and it will not be covered to the hotels, cinemas, and shopping mall.
• After trip confirmation, it becomes very difficult to the duration of trip. We can maximize the same trip against additional tour cost as actual as per the availability.
• Package dates can be altered based on the availability of the hotel at the given date. Customer will need to bear the Excess amount if any.
• Any unused service, due to natural calamity or human reasons, would not be refunded.
• Any cancellations due to flight cancellation, and other similar situation would fetch 100% cancellation charges for unutilized room night, and vehicle.
• Check in and out time varies from hotel to hotel and it is between 10:00 hours to 14:00 hours.
• Early check in and late checkout request will be accommodated by the hotel during check in or check out and it is subject to availability and hotel terms.
• We are not responsible for bad weather conditions, political disrupts or any unavoidable reasons for cancellation of trip.
• At the time of quotation, we will share the vehicle details as well. If the vehicle is not as per your choice, please update.
• Extra charges are applicable for the vehicle used apart from the tour as mentioned in the itinerary.
• No refunds will be made for unused tours and hotel rooms.
• If required you can request the hotels for late check – out and the hotels will do the needful subject to availability of the room.
• Vehicle is strictly point to point. It will stick to the itinerary or will cover all the points listed in itinerary. Any additional pick and drop, would cost additional to the guest and it would be directly payable to the driver.
• We will not be liable for any refunds/compensation claims arising out of the reasons including but not limited to: Force Majeure events, strikes, fairs, festivals, weather conditions, traffic problems, overbooking of hotels / flights, cancellation / re-routing of flights, closure of / entry restrictions at a place of visit, etc.
• City museums and monuments remain closed on National holidays. If any visit is missed due to closure or maintenance issues, we must not be held responsible for the same.
  Any refund claims on the complementary part of the package shall not be entertained.
• Anything Lost/left behind during the travel should be traveler’s responsibility. We do not own any responsibility. Traveler has to coordinate with respective entities to retrieve it back.
  All disputes regarding the tour, voucher, refund, services, or whatsoever nature are subject to company's Jurisdiction.
• Online payments to the company's bank account, via Google Pay account, through credit card, debit card or whatsoever means are convenience offered to the client. In case of online payments also, any dispute is subject to company's Jurisdiction.
• In case of no disputes raised within 48 hours against the shared voucher or tour, it is understood that the client has read and accepted the document along with terms in the voucher/package.
• Night driving allowance of ₹400-500 per night, if your trip requires night driving between 8:00 pm and 6:00 am for any night apart from the pickup night. We neither recommend nor provide night driving as part of the package.
• PLEASE TAKE AN INSURANCE FOR YOUR PACKAGE FROM GOOD INSURANCE COMPANY TO SAVE MONEY DUE TO LAST MINUTE CANCELLATION. Even the worst conditions attract HOTELS CANCELLATION, DRIVER CANCELLATION, PERMIT CANCELLATION, and SERVICE CHARGES.