Delhi Agra - 5NDA2D2

• Any chargeable services utilized in the hotel, and mentioned in the inclusion section.
• Gala Dinner (24 Dec, 25 Dec, 31 Dec, 14 Feb, any additional date) is additional until mentioned in the quote.
• Christmas Dinner and New Year Dinner are mandatory in most of the hotels.
• Any expense which are done for personal entertainment.
• Flight Tickets/Train Ticket until unless not specified above.
• Camera Charges, and Tip at different sites and restaurants.
• Additional Charges in case of Late Night (Post 8:00 PM) and Early Morning (Pre 6:00 AM) Picks up and Drops. (Not Informed during the itinerary discussions)

Domestic Travel

• 50% of the total package cost for the confirmation.
• Remaining Amount to be paid 30 Days Before the travel date

International Travel

• Payment Policy will vary wrt (Though it would be communicated before booking otherwise domestic payment policy will be applicable.)
  • Hotel (In case Hotels booked are Non-Refundable, respective amount will be collected to book the hotel.)
  • Visa
  • Flights
  • Inclusions

Land Package Cancellation Charges

• More than 30 Days before Travel - 15% of the total Package cost. Hotel /Cruise /Ferry cancellations/ retentions would be additional to the service charges of Cancellation.
• More than 15 Days and Less than 30 days Before Travel – 50% of the Package cost.
• Less than 15 Days / No Show – 100% of the Package cost.
• Travel Dates Between Dec 10 - Jan 20 – 100% of the Package cost (No cancellation entertained at this time)
   

Flight Cancellation Charges

• Individual Airline's and respective tickets have Cancellation Policy printed. Respective Cancellation Policy will be applicable in every case.

• Vehicle will be provided as per the category booked (Sedan / SUV / Tempo Traveller). Specific model, brand, variant, color, or manufacturing year cannot be guaranteed.
• Driver Duty Hours: Driver duty hours are 09:00 AM to 06:00 PM. Any service required beyond these hours will be subject to driver overtime or night charges, payable directly by the traveller unless otherwise mentioned in the package.
• Early Morning / Late Night Service: If vehicle service is required before 08:00 AM or after 08:00 PM, driver night allowance/convenience charges will apply and must be paid by the traveller directly to the driver.
• Airport Pickup Timing: For airport pickups, the earliest complimentary reporting time for the driver is 06:00 AM. Any pickup requested earlier than this time will attract additional night charges.
• AC Usage in Hill Regions: Air conditioning may be switched off while driving in hilly terrain or steep gradients to prevent engine overheating (Vehicle breakdown) and ensure safe vehicle operation. This is a standard practice followed by transport operators.
• AC Vehicles in Hill Destinations: Air-conditioned vehicle service is generally not applicable in hilly destinations such as Himachal Pradesh, Ladakh, Kashmir, Sikkim, Meghalaya, and Uttarakhand hill regions. AC usage will only be provided if explicitly confirmed in writing in the package or through official communication (email or WhatsApp).
• Compliance with Traffic Laws: Drivers are strictly instructed to adhere to traffic regulations and speed limits at all times. Drivers will not exceed speed limits under any circumstances, even if requested by travellers.
• Traffic Fines & Penalties: Any fine arising due to driver negligence will be borne by the driver. Any fine resulting from traveller actions or violations (including but not limited to seatbelt violations, littering, illegal parking instructions, restricted area entry requested by traveller, etc.) must be borne by the traveller immediately.
• Shopping Stops & Activity Suggestions: Drivers may occasionally stop at or suggest local shops, restaurants, or activity centers during the journey. The company does not guarantee pricing, quality, authenticity, or services offered at such establishments and does not accept liability for any purchases or services availed by travellers.
• No Commercial Tie-ups: The company does not claim any responsibility or guarantee regarding shops, restaurants, or activities visited during the trip. All such decisions are entirely at the traveller’s discretion and risk.
• Third-Party Service Providers: Drivers and guides are third-party service providers engaged through transport partners. While we ensure professional conduct, the company cannot guarantee or control their individual recommendations regarding shopping or stops.
• Driver Meal & Rest Breaks: Drivers are legally entitled to reasonable breaks for meals and rest during long journeys. Travellers may choose restaurants of their preference. In certain situations, the driver may require a separate short halt for meals, which travellers are expected to accommodate.
• Travellers are expected to maintain cleanliness inside the vehicle. Any damage caused to the vehicle due to traveller negligence (including spills, stains, smoking damage, vomit, etc.) may attract cleaning or repair charges.
• Travellers are requested to adhere to the planned schedule and reporting times. Delays caused due to shopping, extended halts, late reporting, or personal preferences may result in reduction of remaining sightseeing. The company will not be responsible for any sightseeing missed due to such delays.

• Applicable only In case of Genuine Reason for Postponing the trip with Valid documents. Postponement would not be possible within a week of travel dates.
• Credit for Maximum 9 months would be Provided.
• Any Cancellation charges(Cruise/Flight/vehicle cancellation & Hotel Retention) would be deducted from the credit amount.
• Rate Differences (It could be any amount great than or equal to ZERO), as per the new travel date, would be additional at the time of booking.
• Company's Service Charges would be Zero.
• A traveler can change the destination and increase/decrease/change the travelers, however minimum package cost must be equal/higher to postponed package cost.
• A traveler can allow other traveler to use the credits  before expiry.
• Any confirmed postponed trip, can not be cancelled/refunded further for any known and unknown reasons. If you are not a frequent traveler, please request cancellation only.
• Coordinate with Airline Flight changes/amendments/cancellations/credit-shell.
• In case of postponement, dates must be informed minimum 45 days before travel.

• We operate purely as a service provider and coordinate services as per the confirmed itinerary.
• Driver duty hours: 9:00 AM – 7:00 PM. A day is calculated from 00:00 to 23:59 (Calendar Day). If night driving is requested (8:00 PM – 6:00 AM), the driver must be given a minimum 8-hour rest. A ₹400–500/night allowance may apply. Night driving is neither recommended nor included in the package.
• Vehicle Usage: Vehicles operate strictly as per the confirmed itinerary (point-to-point). Additional pickups, drops, or usage beyond the itinerary will be chargeable. Vehicles will only travel on roads considered safe by the driver, irrespective of Google Maps.
• Air Conditioning: AC may not function in hilly regions or when the vehicle is stationary.
• Vehicle Type: Standard Innova vehicles are generally 10–12 years old. Guests seeking a newer vehicle should opt for an Innova Crysta.
• Parking: Parking charges are included only once for sightseeing attractions. Parking at hotels, malls, cinemas, markets, or similar places is not included.
• Hotels: Check-in/out timings vary by hotel (generally between 10:00 AM and 2:00 PM). Early check-in and late checkout are subject to hotel availability and policies.
• Changes & Availability: Trip dates, hotels, or itinerary may change based on availability. Any additional cost due to such changes shall be borne by the guest. Extending or shortening a confirmed trip may not always be possible.
• Unused Services: No refund will be provided for unused hotel stays, sightseeing, transport, or other services for any reason.
• Cancellations & Force Majeure: We are not responsible for cancellations, delays, or itinerary changes caused by weather, natural calamities, political disturbances, strikes, festivals, traffic, flight cancellations/rescheduling, overbooking, road closures, entry restrictions, or other force majeure events. Such situations may attract 100% cancellation charges from hotels, transporters, and other service providers.
• Sightseeing: Museums and monuments may remain closed on national holidays or for maintenance. No compensation or refund will be provided for missed visits due to such closures.
• Vehicle Confirmation: Vehicle details will be shared before confirmation. Any preference or objection should be communicated before booking.
• Personal Belongings: Guests are solely responsible for their belongings. We are not liable for any lost or forgotten items.
• Insurance: We strongly recommend purchasing comprehensive travel insurance to protect against last-minute cancellations, medical emergencies, and other unforeseen events.
• Jurisdiction: Any dispute related to the booking, payment, voucher, refund, or services shall be subject to the jurisdiction of the company's registered office. If no objection is raised within 48 hours of receiving the voucher, it shall be deemed accepted along with these terms and conditions.