Kerala Package

• Any chargeable services utilized in the hotel, and mentioned in the inclusion section.
• Gala Dinner (24 Dec, 25 Dec, 31 Dec, 14 Feb, any additional date) is additional until mentioned in the quote.
• Christmas Dinner and New Year Dinner are mandatory in most of the hotels.
• Any expense which are done for personal entertainment.
• Flight Tickets/Train Ticket until unless not specified above.
• Camera Charges, and Tip at different sites and restaurants.
• Additional Charges in case of Late Night (Post 8:00 PM) and Early Morning (Pre 6:00 AM) Picks up and Drops. (Not Informed during the itinerary discussions)

Domestic Travel

• 50% of the total package cost for the confirmation.
• Remaining Amount to be paid 30 Days Before the travel date

International Travel

• Payment Policy will vary wrt (Though it would be communicated before booking otherwise domestic payment policy will be applicable.)
  • Hotel (In case Hotels booked are Non-Refundable, respective amount will be collected to book the hotel.)
  • Visa
  • Flights
  • Inclusions

Land Package Cancellation Charges

• More than 30 Days before Travel - 15% of the total Package cost. Hotel /Cruise /Ferry cancellations/ retentions would be additional to the service charges of Cancellation.
• More than 15 Days and Less than 30 days Before Travel – 50% of the Package cost.
• Less than 15 Days / No Show – 100% of the Package cost.
• Travel Dates Between Dec 10 - Jan 20 – 100% of the Package cost (No cancellation entertained at this time)
   

Flight Cancellation Charges

• Individual Airline's and respective tickets have Cancellation Policy printed. Respective Cancellation Policy will be applicable in every case.

• Applicable only In case of Genuine Reason for Postponing the trip with Valid documents. Postponement would not be possible within a week of travel dates.
• Credit for Maximum 9 months would be Provided.
• Any Cancellation charges(Cruise/Flight/vehicle cancellation & Hotel Retention) would be deducted from the credit amount.
• Rate Differences (It could be any amount great than or equal to ZERO), as per the new travel date, would be additional at the time of booking.
• Company's Service Charges would be Zero.
• A traveler can change the destination and increase/decrease/change the travelers, however minimum package cost must be equal/higher to postponed package cost.
• A traveler can allow other traveler to use the credits  before expiry.
• Any confirmed postponed trip, can not be cancelled/refunded further for any known and unknown reasons. If you are not a frequent traveler, please request cancellation only.
• Coordinate with Airline Flight changes/amendments/cancellations/credit-shell.
• In case of postponement, dates must be informed minimum 45 days before travel.

Must Know About Periyar Tiger Wild Life Sanctuary

• If you are interested in the boating, please book your tickets at https://www.periyartigerreserve.org/
• You can book the upper deck while booking the tickets online.
• Private Vehicle is not allowed in the reserve.
• It would require minimum 3 hours to enjoy the entire boat journey.
• Boating Timings: Morning : 7:30 am : 9:30 am : 11:15 am, 01:45 pm, and 03:30 pm
• Other than boating, there are multiple activities available i.e. Natural Trail, Green Walk, Bamboo Rafting, and many others.

Must Know Before Embarking on Your Houseboat

• Houseboat company name is indicative only. Actual houseboat operating company may differ from the listed in the package.
• Houseboat is exclusive for the group (Unless you have requested us for a Shared houseboat for economically viable option.). Basically based on the group size, an exclusive houseboat is provided.
• Houseboat menu is Pre-decided.
• Food in cooked mostly in Coconut Oil.
• Due to government rules, boats must be anchored to a platform post sunset around 6:00PM. Places are different for Different houseboats.
• Sight-seeing are done within the houseboat during the stay.
• Deluxe houseboat AC is operational only in bedroom between 9:00 PM to 6:00AM. Deck is open in the houseboat.
• Premium houseboat AC is operational only on the entire houseboat for your entire stay. Houseboat' deck is covered with Glass.

Must Know About the Hotels

• Hotels in Munnar and Thekkady are mostly away from the main market areas, and distance ranges between 5 to 15 KMs.
• In case of peak season, travel time to visit the sights are high due to traffic.
• Hotels is Munnar and Thekkady do not provide ACs.
• Company does not promote or add any activity or Specific Art Center, Facility, and Boat Company within the Package. (Unless specified in the inclusion section.)

Vehicle Related Special Pointers

• Vehicle will follow the itinerary and any major deviation (Adding Another City or travelling for more 10-12 Kms) in the itinerary would be charged additionally as per the prevailing charges. It should not be compared with actual Diesel/ Petrol/ Fuel Charges.
• One minor Deviation (Within the city and within 4-5 Km range) can be added/provided after discussion.
• Working Time Will Be 9.00am  To  7.30pm. Apart From Regular Working Hours It Is INR 200 Per Extra Hour And That Should Be Given On Daily Basis. 
• Drivers Know English And Hindi enough for communication but the drivers are not fluent.
• Request The Travelers To Maintain The Cab And Accessories In Good Condition Without Any Damage.
• Any Kind Of Mishandling Or Damage Caused By The Travelers(Like Vomiting Inside The Cab, Damaging The Music System, Speakers, Pen Drives Etc) Should be Compensated.
• Any Complaints Regarding The Cab Or Drivers Should Be Informed Us immediately.
• Pan masala, Liquor And Smoking Are Not Allowed Inside The Vehicle.

• We operate purely as a service provider and coordinate services as per the confirmed itinerary.
• Driver duty hours: 9:00 AM – 7:00 PM. A day is calculated from 00:00 to 23:59 (Calendar Day). If night driving is requested (8:00 PM – 6:00 AM), the driver must be given a minimum 8-hour rest. A ₹400–500/night allowance may apply. Night driving is neither recommended nor included in the package.
• Vehicle Usage: Vehicles operate strictly as per the confirmed itinerary (point-to-point). Additional pickups, drops, or usage beyond the itinerary will be chargeable. Vehicles will only travel on roads considered safe by the driver, irrespective of Google Maps.
• Air Conditioning: AC may not function in hilly regions or when the vehicle is stationary.
• Vehicle Type: Standard Innova vehicles are generally 10–12 years old. Guests seeking a newer vehicle should opt for an Innova Crysta.
• Parking: Parking charges are included only once for sightseeing attractions. Parking at hotels, malls, cinemas, markets, or similar places is not included.
• Hotels: Check-in/out timings vary by hotel (generally between 10:00 AM and 2:00 PM). Early check-in and late checkout are subject to hotel availability and policies.
• Changes & Availability: Trip dates, hotels, or itinerary may change based on availability. Any additional cost due to such changes shall be borne by the guest. Extending or shortening a confirmed trip may not always be possible.
• Unused Services: No refund will be provided for unused hotel stays, sightseeing, transport, or other services for any reason.
• Cancellations & Force Majeure: We are not responsible for cancellations, delays, or itinerary changes caused by weather, natural calamities, political disturbances, strikes, festivals, traffic, flight cancellations/rescheduling, overbooking, road closures, entry restrictions, or other force majeure events. Such situations may attract 100% cancellation charges from hotels, transporters, and other service providers.
• Sightseeing: Museums and monuments may remain closed on national holidays or for maintenance. No compensation or refund will be provided for missed visits due to such closures.
• Vehicle Confirmation: Vehicle details will be shared before confirmation. Any preference or objection should be communicated before booking.
• Personal Belongings: Guests are solely responsible for their belongings. We are not liable for any lost or forgotten items.
• Insurance: We strongly recommend purchasing comprehensive travel insurance to protect against last-minute cancellations, medical emergencies, and other unforeseen events.
• Jurisdiction: Any dispute related to the booking, payment, voucher, refund, or services shall be subject to the jurisdiction of the company's registered office. If no objection is raised within 48 hours of receiving the voucher, it shall be deemed accepted along with these terms and conditions.

• Hotel bookings are done with your Name. Sometimes agency names may differ.
• If required, lunch and dinner restaurants can be advised accordingly.
• Make sure you are aware about the prices of the services that you are using. As few hotels charge heavily for their services. Just bargain for things before even using them.
• If you are reaching late in the evening, please call the hotel. Sometime hotels release the booking if they are not informed about your delay.
• Please ask check-out time of the hotel. Make sure to check out as per guidelines. It may reduce headaches.
• As soon as you enter the hotel, make sure to ask the facilities (with the prices if any) available in the hotel to utilize them best.
• Enjoy the wilderness. Leave only footprints and take only photographs.
• Do not enter the National Parks without permission.