Hi,
I would like to report an unpleasant experience in the recently conducted trip to Andaman Island.
Please note that the negative experience was only limited to stay at Haywizz resort in Havelock island.
The rest of the trip and the arrangements were highly satisfactory (the local guide, cabs
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and stay at
Amigrace in Port Blair).
Details are as follows:
1. Power cuts at Haywizz resort beyond the capability of their back up DG leading to frequent power
outages at crucial times causing sleep disturbance and inability to use bathrooms which were pitch dark
(we had to use phone light as there was no ventilation of any kind). Hot water was not available as well.
2. As soon as we entered the room, we had to call the housekeeping to address the issue of water
leaking from the fridge onto the floor of the room.
3. Sighting of cockroach (more than once) moving around in the dim lit room.
4. The hotel had a good pool and we had opted for the premium room with private plunge pool.
However, There was lack of adequate towels (only 2 towels given for 3 guests) and floor mats (not given
despite of repeated requests). The response given was that they did not receive laundry on that day!
5. They had double billed a food item which I had to bring to their notice. Even if we consider it
as an error, they insisted on adjusting it with next food order (which we were not sure as we would be
touring outside). They did not even agree to adjust with spa charges or to refund the same (which was
strange considering the ‘error’ was from their side).
6. No landline was given when asked for (to contact cab driver). The manager declined to give his
mobile also stating that there was no network!
7. No umbrella at the reception (for a place where rainfall is quite common)
What disappointed the most was the attitude of unapologetic staff (mainly manager and GM). According to
them, we were not ‘co-operating’ with the situation they were in and they were doing all they could,
which we disagree strongly. They could have easily provided emergency lights or hot water in a bucket.
How difficult it is for such hotels to have extra towels or door mats? They could have planned switching
off DG (for cooling purpose) when least needed (instead of in the morning 6-8 AM when it is most needed).
If such power cuts were normal, such hotels should have multiple back up options to begin with or this
situation should have been informed at the time of booking itself.
We told them that it is unfair for them to be making profits from our inconvenience and demanded refund
for services/facilities not provided after which they became apologetic and defensive at the same time.
There is no way they can compensate for our inconvenience, but it definitely makes a case for them to
forgo their profits from our booking and refund the same. We would be very unhappy if nothing is done
about it and they continue to take their customers and travel agents for granted.
Dr. Keerthish Shetty
8971878978